Problem

Support required in the UX team with Design System management, workstream contribution and creative required within the sprints for all products.

Solution

Dedicate a portion of the working week to work within the team, acting as a Quilter employee for that period.

Process

After a trial period of using contractors to fill a void in the UX team, consistent and adaptable support was identified as an immediate requirement by the stakeholders at Quilter. As a multifaceted designer and a get shit done attitude, I was the right person at the company to move into the UX team fold and hit the ground running during a number of projects already in full flow.

60% of my time was directed towards supporting the team in re-invigorating the ‘uplift’ process on Quilter’s Public Website product, finalising their Adviser’s Managed Portfolio Service tool and ongoing sprints. 

After a number of rounds of design within the uplift process, I was brought in and tasked with finding a number of alternative solutions that addressed the issues the team had faced in refreshing the brand and accommodating new content required throughout the Public Website. This was due to a recent business decision to combine a range of different websites currently live into one global public website. Therefore the information needed to be concise and support all users that are already familiar with these existing points of contact. After a single round of ideation, it was clear we hit upon a clear path to take. Once refined, I was tasked with preparing all assets and communicating with the development team to ensure it could all be implemented within their sprint framework.

With the Adviser’s Managed Portfolio Service tool containing several gaps in the user journey, I was tasked to work with the internal team and Quilters build partners to plug these gaps whilst familiarising myself with the current system and ensuring I could be the point of contact for all involved to review the build as and when a release was sent through.

After six months, once the launch of these tools was completed, a further 30% of my time was bought for another six months to continue with supporting ongoing sprints but also to concentrate on rebuilding their global design system, creating prototypes for usability testing and iterative support on the newly launched products.

Through being a consistent and dependable figure within Quilter’s products, I was able to convey their urgent need to overhaul their existing design files into one global design system. Working with my team at Etch, we created a business case and scope of work for the project which was accepted and extended into further supporting work.

“He has done a great job. And I really didn't provide a lot of context or information...
It made me realise what I have been missing since Adam went... George's stuff was almost perfect first time and had really considered the context...
Looking forward to doing the next stuff with him too!”